Communications Assistant

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Thursday, March 29th 2018

We’re recruiting for a new Communications Assistant to join our small, hard-working, friendly team based in the Communications team of the London Borough of Richmond upon Thames.

Location: Twickenham, Richmond upon Thames

Contract: Fixed term contract for seven months (May – End of December). Full Time

Salary: £23K pro rata (depending on experience)



  • Under the direction of the Head of Communications and Communications Manager, assist with the development, project management and implementation of marketing campaigns which support Richmond Council’s priorities set out in the annual work plan.
  • Under the supervision of the Communications Manager produce core council material.
  • Promote a positive image of the council and explain its policies to residents, businesses, visitors and other target groups.
  • Assist the Communications Manager in managing the Richmond brand including the provision of communications advice and public affairs work.


  • To be responsible for elements of communications campaigns as agreed with the Head of Communications and Communications Manager.
  • To assist in the organisation of events such as conferences, fairs, community events and photo calls.
  • To prepare copy for a range of council publications.
  • Draft community news, press releases and press notices as requested.Updating the community news pages on the council website.
  • Complete the weekly media monitor.
  • Manage and maintain the Communications Stakeholder database.
  • Providing administrative support to the Communications Office Management scheduling meetings and providing secretarial support where required.
  • Daily management of social media accounts (e.g. @LBRUT on Twitter)


  • Assist the Communications Manager in managing the council’s brand
  • Implement the council’s corporate ID and ensure compliance across departments by external agencies offering advice where required.
  • Assist the Communications Manager by taking a policing role to ensure that corporate branding guidelines are adhered to.
  • Provide marketing and communications advice
  • Provide advice to senior council officers, senior members, client departments and contractors on a range of communications issues, attending committees, and other meetings when required.
  • Raise profile to promote the work of the team and ensure a network of contacts is in place to achieve and maintain this.
  • Working across the team
  • Contribute to the work of the team by undertaking team-wide activity e.g. by writing articles for In the Loop or proofing publications.
  • Attending and participating in team/Westco training seminars.
  • Attending daily morning meetings and weekly full team and section meetings.
  • Provide cover for colleagues.


  • The post holder reports to the Communications Manager who will allocate their work and set deadlines and priorities which they will be expected to meet autonomously.
  • They will need to be extremely confident and competent and be able to raise their profile with senior figures both inside and outside the organisation and be able to make major decisions on their own. Once projects are handed to them they will generally be expected to develop a brief and devise, implement, manage and review them with little reference to their supervisor.


The post holder will be in regular contact with senior managers, Cabinet members, and Directors. They will also be dealing directly with senior figures in external agencies including the media.


Financial accountability/influence

When contracts are involved the post-holder will be responsible for their specification, letting, management and producing reports.



Education & Experience

  • Educated to degree level or equivalent
  • Related professional qualification desirable e.g. CIPR, CIMExperience of working in a communications role would be beneficial but not essential.
  • A solid understanding of different marketing channels, how the media works and design and print processes.
  • Experience of using social media – specifically Facebook, Twitter, YouTube, Instagram & Pinterest.
  • Experience of working with minimum supervision and project management.
  • Local authority experience is not essential but an understanding of current affairs and interest in London government issues is desired for an ability to see how external issues affect our campaigns and to enable appropriate response.

Skills (essential)

  • Excellent writing skills.Computer literacy.
  • Social media – using tools such as Twitter/Instagram and FacebookMarketing and communications skills: understand the uses of different tools and channels.
  • Good project management skills to drive project forward, keep accurate records and project plans up to date.
  • Good negotiator: can persuade and liaise at a high level within the organisation, and with external bodies. Displays sensitivity, tact and diplomacy in all situations.
  • Imagination and flair to think laterally about campaigns and the use of communications tools displaying flexibility in responding to rapidly changing circumstances.
  • Good events organisation skills: can plan, organise and execute external and internal events to a high standard.
  • Flexibility: can evaluate situations quickly, foresee problems and select effective solutions. Think quickly, analytically, logically and proactively.
  • Demonstrates an understanding of the communication needs of different audiences and how this can be expressed in a written or web based publication.
  • Ensures all publicity is accurate before printing, grammar, spelling, visuals, layout and sense.

Skills (desired)

  • Skills in video production and editing.
  • Familiarity with Google Analytics.

If you are interested in this role, please email your CV and a covering letter to: